IN THE KNOW

“Can Do” means nothing if you can’t say what you have done. So how to set goals and evaluate progress in projects and partnerships.

When faced with a problem or a challenge, a quick fix is often employed. But how can taking a step back and gathering more information provide a more effective and sustainable outcome?

A story about a school, a survey and how simplicity can help secure more effective feedback.

What a pair of feet does and doesn’t tell you when measuring the success of a parcel delivery.

How do you use the opinions of others to make decisions effectively? In this blog we use scales, coffee shops and the size of hotel bathrooms to find out.

A slap in the face can hurt but is the best way to fight back to punch the provider in return?

How reflecting on challenges can help us ask different questions and lead to positive actions.

How can you use simple surveys to get more effective feedback and engage more constructively with your customers and clients.

Waiting for the right time to find answers usually means you find few. We live in an imperfect world. So how can you work with that and get the information you need to make progress?

Is it rain or just a shower? Definitions matter because we want to share information we find with others and use to justify decisions we make.