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"In The Know" is a series of helpful resources which relate the importance of research to real-life situations and provide some straight forward tips to help you put it into action and fill those gaps.


A story about a school, a survey and how simplicity can help secure more effective feedback.

Measured Opinion
3 May 2021How do you use the opinions of others to make decisions effectively? In this blog we use scales, coffee shops and the size of hotel bathrooms to find out.

Dealing with feedback
31 March 2021A slap in the face can hurt but is the best way to fight back to punch the provider in return?

Survey and Engage
18 January 2021How can you use simple surveys to get more effective feedback and engage more constructively with your customers and clients.

Quicker Insights
14 December 2020Waiting for the right time to find answers usually means you find few. We live in an imperfect world. So how can you work with that and get the information you need to make progress?

Looking for feedback
17 June 2020Feedback is valuable for improving our ideas and finding solutions to problems. How can you orgaise your consultation to provide the best feedback?