Evaluating Delivery

Evaluating Delivery

Numbers can be useful when we are trying to measure the performance of something. Can you imagine watching a football match without scores? But in many situations the numbers alone aren’t enough to tell us everything we need to know about how well things are going.

What a pair of feet does and doesn’t tell you when measuring the success of a parcel delivery. How can you evaluate success?

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Evaluating delivery
byRob Rowlands Research

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