"In The Know" is a series of helpful resources which relate the importance of research to real-life situations and provide some straight forward tips to help you put it into action and fill those gaps.


Featured image for “Dealing with feedback”

Dealing with feedback

31 March 2021
A slap in the face can hurt but is the best way to fight back to punch the provider in return?
Featured image for “Reflecting to change”

Reflecting to change

23 March 2021
How reflecting on challenges can help us ask different questions and lead to positive actions.
Featured image for “Valuing Answers”

Valuing Answers

15 March 2021
How much do you value an answer? Put another way, how much could having the right answers benefit your business? Is it time to learn the skills that will help you find them?
Featured image for “Pulped Fact?”

Pulped Fact?

5 March 2021
Knowledge. We take it for granted. But do we really value what we already know or are we turning it into word porridge?
Featured image for “Survey and Engage”

Survey and Engage

18 January 2021
How can you use simple surveys to get more effective feedback and engage more constructively with your customers and clients.
Featured image for “Quicker Insights”

Quicker Insights

14 December 2020
Waiting for the right time to find answers usually means you find few. We live in an imperfect world. So how can you work with that and get the information you need to make progress?
Featured image for “Logical Progress”

Logical Progress

19 November 2020
Adopting a logical and practical approach to a problem is the basis of finding an effective solution. What does the search for a COVID19 Vaccine show us?
Featured image for “Don’t be misguided”

Don’t be misguided

21 October 2020
Asking for help to find answers can be useful. But how can you keep control of the research others do for you and see the accidental insights they might miss along the way?
Featured image for “Navigating the flow”

Navigating the flow

14 October 2020
How can you better navigate the daily torrent of information and date, work out what is accurate and how you need to respond? With the covid-19 pandemic as an example we illustrates 3 basic steps.
Featured image for “Rain or showers? Why definitions matter”

Rain or showers? Why definitions matter

23 July 2020
Is it rain or just a shower? Definitions matter because we want to share information we find with others and use to justify decisions we make.
Featured image for “Looking for feedback”

Looking for feedback

17 June 2020
Feedback is valuable for improving our ideas and finding solutions to problems. How can you orgaise your consultation to provide the best feedback?
Featured image for “Take a sample”

Take a sample

3 June 2020
We can rarely know everything about a big group but in taking a sample we must recognise the limitations as well as the insights.
data literacy